Refund policy
Refund and Return Policy
Effective Date: [29-11-2024]
1. Introduction
At Dua Pixels, we are committed to providing high-quality products and exceptional customer service. Please read our refund and return policy carefully to understand your rights and our obligations.
2. No Returns Policy
Due to the nature of our products, we do not accept returns. All sales are final.
3. Refund Policy
We do not offer refunds unless the product you received is damaged, torn, or in an abnormal condition upon arrival. In such cases, please follow the steps outlined below to request a replacement.
4. Damaged or Defective Products
If you receive a product that is damaged, torn, or in an abnormal condition, please follow these steps:
- Contact Us: Notify us within 3 days of receiving the product by emailing info@duapixels.com with your order number and a description of the issue.
- Provide Evidence: Attach clear photos of the damaged or defective product.
- Replacement: Once we verify the issue, we will send you a replacement product at no additional cost. You do not need to return the damaged product.
5. Conditions Not Covered
We do not offer refunds or replacements in the following situations:
- Damage caused by misuse, mishandling, or improper care by the customer.
- Damage resulting from external factors such as weather or accidents.
- Any reason other than the product being received in a damaged, torn, or abnormal condition.
6. Contact Us
If you have any questions about this refund and return policy, please contact us at:
Dua Pixels
Email: info@duapixels.com
Address: Off. 30-D, Street no. 4, Royal Orchard, Multan
7. Changes to This Policy
We may update this refund and return policy from time to time. We will notify you of any changes by posting the new policy on this page. You are advised to review this policy periodically for any changes.