Privacy policy

Privacy Policy

Effective Date: December 17, 2025
Last Updated: December 17, 2025

1. Introduction

Welcome to Dua Pixels ("we," "our," "us," or "Company"). We value your privacy and are committed to protecting your personal information and respecting your privacy rights. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your information when you visit our website www.duapixels.pk (the "Site"), make a purchase, interact with our services, or engage with us on social media platforms including Meta (Facebook/Instagram), TikTok, Google, and Pinterest.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site or services. By accessing and using our Site, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

Personal Identification Information:

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Payment information (processed securely through third-party payment processors)

  • Date of birth

  • Gender (if provided)

  • Government-issued identification (if required for verification)

  • Customer service inquiries and communications

Account Information:

  • Username and password

  • Account preferences and settings

  • Wishlist items

  • Order history and preferences

Communication Information:

  • Messages sent through contact forms

  • Customer support inquiries

  • Subscription preferences

  • Feedback, reviews, and testimonials

  • Survey responses

2.2 Information Collected Automatically

Technical and Device Information:

  • IP address and device identifier

  • Browser type, version, and settings

  • Operating system and platform

  • Device type and hardware

  • Time zone settings

  • Browser plug-in types and versions

  • Pages viewed and time spent on pages

  • Links clicked

  • Referral source

  • Mobile device information (device ID, mobile OS, mobile carrier)

  • Language preferences

Usage Data:

  • Clickstream data (the path you take on our Site)

  • Search queries

  • Products viewed and interaction patterns

  • Items added to shopping cart or wishlist

  • Checkout process information

  • Download patterns

  • Features used

Location Information:

  • General geographic location (city-level, derived from IP address)

  • Precise location only with your explicit consent

Cookies and Tracking Technologies:

  • Session cookies (temporary, expire when browser closes)

  • Persistent cookies (remain on your device for extended periods)

  • Web beacons (pixel tags) to track engagement

  • Local storage technologies (HTML5 local storage)

  • Similar tracking technologies used by our analytics partners

2.3 Information from Social Media Platforms

When you interact with our business pages or advertising on Meta, TikTok, Google, or Pinterest, we may collect:

  • Your public profile information (name, profile picture, bio)

  • Engagement data (likes, comments, shares, saves)

  • Interaction history with our content

  • Demographic and interest information (as provided by the platform)

  • Conversion data and pixel tracking information

  • Custom audience and lookalike audience data

2.4 Information from Third Parties and Partners

We may receive information about you from:

  • Payment Processors: Transaction and verification data

  • Shipping Partners: Delivery and logistics information

  • Social Media Platforms: Authentication data, audience insights

  • Marketing Partners: Lead generation data, referral information

  • Analytics Providers: User behavior and engagement metrics

  • Customer Service Platforms: Support interaction records

  • Publicly Available Sources: For verification and fraud prevention purposes

  • Business Partners: With appropriate consent

2.5 Sensitive Personal Information

We do NOT intentionally collect the following unless explicitly necessary for a specific purpose and with your consent:

  • Health or medical data

  • Financial information beyond payment processing

  • Biometric data

  • Genetic information

  • Trade secret or confidential information

  • Social Security numbers or equivalent government identification (beyond what's necessary for verification)

  • Information revealing racial or ethnic origin

  • Information revealing political opinions

  • Information revealing religious or philosophical beliefs

  • Information concerning sex life or sexual orientation

  • Information about criminal convictions or offenses

3. How We Use Your Information

We use the information we collect for the following lawful purposes:

3.1 Core Business Operations

  • Processing and fulfilling your orders and transactions

  • Managing your account and providing account access

  • Sending you order confirmations, shipping notifications, and delivery updates

  • Processing returns, refunds, and exchanges

  • Handling complaints and resolving disputes

  • Providing customer support and responding to inquiries

  • Verifying your identity and preventing fraud

  • Complying with payment processing requirements

3.2 Marketing and Communications

  • Sending promotional materials, newsletters, and marketing communications (with your consent where required)

  • Informing you about new products, services, and special offers

  • Conducting market research and customer satisfaction surveys

  • Personalizing marketing messages based on your preferences and behavior

  • Creating targeted advertising campaigns on Meta, TikTok, Google, and Pinterest

  • Building and managing audience segments and lookalike audiences

  • A/B testing marketing campaigns and content

3.3 Website and Service Improvement

  • Analyzing website traffic and user behavior patterns

  • Improving our Site's functionality, user experience, and performance

  • Testing new features and analyzing feature usage

  • Identifying and fixing technical issues and bugs

  • Optimizing loading times and Site performance

  • Conducting analytics to understand customer preferences

3.4 Personalization and Recommendations

  • Delivering personalized product recommendations

  • Customizing your browsing experience

  • Remembering your preferences and settings

  • Creating personalized shopping experiences

  • Showing relevant products based on your browsing history

3.5 Legal and Compliance Obligations

  • Complying with applicable laws, regulations, and legal processes

  • Responding to lawful requests from government agencies

  • Enforcing our Terms of Service and other agreements

  • Protecting against fraud, security threats, and illegal activity

  • Maintaining records for tax and accounting purposes

  • Complying with industry standards and best practices

3.6 Social Media and Advertising

  • Managing your interactions on our social media business pages

  • Responding to comments, messages, and engagement

  • Creating and managing advertising campaigns across platforms

  • Measuring advertising effectiveness and ROI

  • Creating custom audiences for retargeting

  • Building lookalike audiences to reach similar users

  • Engaging with user-generated content

3.7 Business Intelligence and Analytics

  • Generating aggregate and anonymized reports

  • Understanding market trends and customer behavior

  • Benchmarking performance against industry standards

  • Supporting business decision-making

  • Forecasting and planning

4. Legal Basis for Processing (GDPR/UK GDPR Compliance)

Where applicable, we process personal information under the following legal bases:

  • Consent: Where you have explicitly consented to the processing

  • Contract Performance: To fulfill orders and provide services

  • Legal Obligation: To comply with applicable laws and regulations

  • Vital Interests: To protect your health, safety, or rights

  • Legitimate Interests: To conduct business operations, marketing, and fraud prevention

  • Public Interest: Where processing serves a public interest purpose

For EU residents, you have the right to withdraw consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before withdrawal.

5. Sharing Your Information

5.1 Information We Do NOT Share

We do not sell, rent, trade, or otherwise disclose your personal information to unauthorized third parties for their own marketing purposes without your explicit consent.

5.2 Information We May Share

Service Providers and Processors:
We share information with third-party service providers who assist us in operating our Site and conducting our business, including:

  • Payment processors and financial institutions

  • Shipping and logistics companies (FedEx, DHL, TCS, etc.)

  • Email service providers

  • Customer relationship management (CRM) platforms

  • Analytics providers (Google Analytics, Hotjar, similar services)

  • Marketing automation platforms

  • Customer support tools

  • Cloud storage and hosting providers

  • Social media advertising platforms (Meta, TikTok, Google, Pinterest)

These service providers are contractually obligated to:

  • Use your information only to perform services on our behalf

  • Maintain the confidentiality of your information

  • Implement appropriate security measures

  • Comply with applicable data protection laws

Social Media Platforms:
When you interact with our business pages or advertising on Meta, TikTok, Google, and Pinterest:

  • These platforms collect and process data independently according to their privacy policies

  • We may share audience data and conversion information for campaign optimization

  • Your data may be used by platforms for their own purposes as outlined in their privacy policies

  • We recommend reviewing each platform's privacy policy for their specific practices

Business Partners:
We may share information with business partners for:

  • Joint marketing initiatives (with your consent where required)

  • Co-branded offers and promotions

  • Partnership programs and referrals

  • Affiliate relationships

Legal Requirements and Protection:
We may disclose your information when:

  • Required by law or legal process (court orders, subpoenas, warrants)

  • Responding to government agencies or regulatory authorities

  • Protecting our legal rights and enforcing agreements

  • Preventing fraud or security threats

  • Protecting the safety and rights of our customers or the public

  • Investigating or preventing illegal activity

Business Transfers:
If Dua Pixels is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

Aggregated and De-identified Information:
We may share aggregated, anonymized, and de-identified information that cannot reasonably be used to identify you with third parties for:

  • Market research

  • Analytics

  • Marketing purposes

  • Business intelligence

  • Industry reporting

With Your Consent:
We may share your information with third parties for purposes other than those listed above with your explicit consent.

6. Data Retention

6.1 Retention Periods

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, subject to applicable legal requirements:

Account and Customer Data:

  • Active account information: Retained during your account lifetime and for 3 years after last transaction

  • Transactional data: Retained for 7 years (for tax and financial compliance)

  • Order history: Retained for 7 years

Marketing Data:

  • Marketing preferences: Retained until you unsubscribe

  • Newsletter subscriptions: Retained until unsubscribed, then deleted within 30 days

  • Engagement data: Retained for 12 months for analytics purposes

Technical Data:

  • Cookies: Persistent cookies retained for 2 years; session cookies deleted after session ends

  • Website analytics: Retained for 26 months

  • Log files: Retained for 90 days

Support and Inquiry Records:

  • Customer support tickets: Retained for 2 years

  • Complaints and disputes: Retained for the duration of the dispute plus 2 years

Payment Information:

  • Credit card and payment details: NOT retained on our servers (processed through PCI-DSS compliant third parties)

  • Transaction records: Retained for 7 years

  • Payment proofs: Retained for 7 years

Location Data:

  • General location (IP-derived): Retained for 26 months

  • Precise location (if collected): Retained for 12 months

6.2 Deletion Procedures

When retention periods expire, we will securely delete or anonymize your information through:

  • Permanent deletion from active databases

  • Secure overwriting of storage media

  • Cryptographic erasure of data

  • Destruction of physical documents

Residual copies may remain in backup systems for 30-90 days but will not be accessible for normal business purposes.

6.3 Your Right to Deletion

You may request deletion of your personal information at any time, subject to applicable legal requirements. We will delete or anonymize your information within 30 days (or as required by law) unless:

  • We are required to retain it by law

  • It is necessary to fulfill your requests

  • It is necessary for payment processing

  • It is necessary to establish, exercise, or defend legal claims

  • The information is necessary for the purposes originally communicated to you

7. Data Security and Protection

7.1 Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, and destruction:

Technical Security:

  • Secure Sockets Layer (SSL/TLS) encryption for data in transit

  • Advanced Encryption Standard (AES-256) for data at rest

  • Firewalls and intrusion detection systems

  • Regular security audits and vulnerability assessments

  • Secure authentication mechanisms (passwords, two-factor authentication)

  • Regular software updates and security patches

  • Secure payment gateway integration (PCI-DSS compliance)

Administrative Security:

  • Access controls limiting information to authorized personnel

  • Employee confidentiality and data protection agreements

  • Regular staff training on data protection and privacy

  • Background checks for personnel handling sensitive data

  • Secure document handling and disposal procedures

  • Incident response and breach notification protocols

Physical Security:

  • Restricted access to facilities containing personal information

  • Surveillance systems and security protocols

  • Secure storage of physical documents

  • Secure destruction of confidential materials

7.2 Limitations and Risk Acknowledgment

While we maintain comprehensive security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. You acknowledge the inherent risks of online communication and data transmission.

7.3 Data Breach Notification

In the event of a data breach involving personal information, we will:

  • Conduct a prompt investigation

  • Notify affected individuals without unreasonable delay (as required by law, typically within 72 hours)

  • Provide details of the breach, affected data, and remedial measures

  • Notify relevant regulatory authorities as required

  • Offer appropriate remedies and support services

8. Your Privacy Rights and Data Subject Rights

8.1 General Rights (Applicable Globally)

Right to Access:
You have the right to request access to your personal information. Upon request, we will provide a copy of your information in a clear, readable format within 30 days.

Right to Correct:
You have the right to request correction of inaccurate or incomplete information. We will correct errors within 30 days of verification.

Right to Delete:
You have the right to request deletion of your personal information, subject to legal retention requirements. We will delete your information within 30 days unless exceptions apply.

Right to Opt-Out:
You have the right to opt out of:

  • Marketing communications

  • Targeted advertising

  • Cookie tracking

  • Data processing for non-essential purposes

Right to Lodge a Complaint:
You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

8.2 GDPR Rights (European Union and UK Residents)

If you are a resident of the European Union or the United Kingdom, you have additional rights under GDPR/UK GDPR:

Right to Data Portability:
You have the right to receive your personal information in a structured, commonly used, and machine-readable format and transmit it to another controller.

Right to Restrict Processing:
You have the right to restrict the processing of your personal information in certain circumstances. During restriction, we will store but not actively process your data.

Right to Object:
You have the right to object to processing of your personal information, including:

  • Direct marketing activities

  • Profiling for marketing purposes

  • Processing based on legitimate interests

  • Automated decision-making

Right to Withdraw Consent:
You may withdraw consent for data processing at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

Right to Not Be Subject to Solely Automated Decision-Making:
You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects, except where necessary for contract performance or required by law.

8.3 CCPA/CPRA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know:
You have the right to know what personal information we collect, use, share, and sell.

Right to Delete:
You have the right to request deletion of personal information collected from you, subject to exceptions.

Right to Correct:
You have the right to request correction of inaccurate personal information.

Right to Opt-Out:
You have the right to:

  • Opt out of the sale or sharing of your personal information

  • Opt out of targeted advertising and profiling

  • Limit our use of sensitive personal information

Right to Non-Discrimination:
We will not discriminate against you for exercising your CCPA/CPRA rights.

Right to Access Specific Information:
You can request:

  • Categories of personal information collected

  • Specific pieces of personal information collected

  • Sources of information collection

  • Business purposes for collection

  • Third parties with whom information is shared

Authorized Agent Rights:
You may designate an authorized agent to make requests on your behalf.

8.4 PECA Rights (Pakistan Residents)

If you are a Pakistan resident, your personal information is protected under the Prevention of Electronic Crimes Act (PECA):

Right to Confidentiality:
Your personal information must be kept confidential and cannot be transmitted, stored, or accessed without authorization.

Right to Consent:
We will not process your personal data without your explicit authorization.

Right to Disclosure:
You have the right to know what personal data we hold and how it is being used.

Right to Restrict Unauthorized Access:
You have the right to prevent unauthorized access to your personal information.

8.5 How to Exercise Your Rights

Submitting Requests:
To exercise any of these rights, please contact us at:

  • Email: info@duapixels.pk

  • Phone: [Contact Number]

  • Mail: Off. 30-D, Street no. 4, Royal Orchard, Lahore, Pakistan

  • Online Request Form: [Link to privacy portal if applicable]

Request Requirements:

  • Clearly identify the right you wish to exercise

  • Provide sufficient information for us to verify your identity

  • Specify the information or action requested

  • Include your preferred response method and format

Response Timeline:

  • We will acknowledge your request within 5 business days

  • We will respond to your request within 30 days (or 45 days under CCPA/CPRA, or as required by applicable law)

  • For complex requests, we may extend the timeline by up to 30 additional days with explanation

Verification:
We may request additional information to verify your identity before processing your request. This is to ensure we provide information only to the appropriate individual.

9. Cookies, Tracking Technologies, and Interest-Based Advertising

9.1 Types of Cookies We Use

Essential Cookies:

  • Session management (keeping you logged in)

  • Security and fraud prevention

  • Compliance with legal obligations

  • Cannot be disabled; necessary for Site functionality

Functional Cookies:

  • Remember your preferences and settings

  • Enhance user experience and personalization

  • Enable features like wishlists and saved items

Analytical Cookies:

  • Track website usage and performance

  • Understand user behavior and traffic patterns

  • Improve Site functionality

  • Google Analytics, Hotjar, and similar services

Marketing Cookies:

  • Enable targeted advertising on social media

  • Track conversion and campaign effectiveness

  • Create audiences and pixel data for Meta, TikTok, Google, Pinterest

  • Personalize advertisements based on interests

9.2 Tracking Technologies

We use the following tracking technologies:

  • Cookies: Text files stored on your device

  • Web Beacons/Pixels: Transparent images tracking page visits

  • Local Storage: HTML5 local storage for persistent data

  • Social Media Pixels: Meta Pixel, TikTok Pixel, Google Analytics, Pinterest Tag for conversion tracking

  • Similar Technologies: Fingerprinting, cross-device tracking (where permitted)

9.3 Social Media Pixels

We implement conversion tracking pixels on our website for:

  • Meta (Facebook/Instagram Pixel): Tracks purchases, sign-ups, and site visits

  • TikTok Pixel: Monitors user interactions and conversions

  • Google Pixel/Analytics: Tracks user behavior and website performance

  • Pinterest Tag: Measures advertising performance and audience insights

When you interact with our website while logged into or previously visiting these platforms, the pixels may:

  • Track your activities

  • Recognize you across devices

  • Build audience segments

  • Create lookalike audiences for retargeting

  • Measure campaign ROI

9.4 Third-Party Cookies

Third-party partners may place cookies on your device for:

  • Analytics and measurement

  • Advertising and remarketing

  • Social media integration

  • Customer support

9.5 Cookie Management

Browser Controls:
Most browsers allow you to:

  • Refuse all cookies

  • Accept cookies selectively

  • Delete cookies after session ends

  • View cookie details

Opt-Out Options:

  • Browser settings: Disable specific cookie types

  • Do Not Track (DNT) signals: Supported by our Site

  • Platform-specific opt-outs: Meta, TikTok, Google, Pinterest offer opt-out options

  • Cookie consent banner on our Site

  • Unsubscribe from marketing emails

Industry Opt-Outs:

Consequences of Cookie Rejection:
Disabling essential cookies may impair Site functionality, prevent transactions, or reduce service quality. Functional and analytical cookies can be safely disabled without affecting core functionality.

10. Third-Party Links and External Services

Our Site may contain links to third-party websites, applications, and services that are not operated by Dua Pixels. This includes:

  • Payment processors

  • Shipping tracking systems

  • Social media platforms (Meta, TikTok, Google, Pinterest)

  • Analytics services

  • Marketing partners

  • Affiliate websites

Important Notice:

  • We are not responsible for the privacy practices of third-party services

  • We encourage you to review the privacy policies of any third-party services before providing information

  • Our Privacy Policy applies only to information collected by Dua Pixels

  • Third parties may have different privacy practices and data retention policies

Social Media Platforms:
When you interact with our business pages on Meta, TikTok, Google, or Pinterest:

  • You are subject to those platforms' privacy policies and terms of service

  • Each platform has different data collection, retention, and usage practices

  • We recommend reviewing each platform's privacy policy for their specific practices

  • You can control your privacy settings directly within each platform

11. Children's Privacy

11.1 Age Restrictions

Our Site and services are not intended for children under 13 years of age (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under 13.

11.2 Parental Consent

If you are under 18 years of age (or your local age of majority), you may use our Site only with parental or guardian consent. Parents and guardians should monitor their children's internet activities.

11.3 COPPA Compliance

We comply with the Children's Online Privacy Protection Act (COPPA) and equivalent laws in other jurisdictions:

  • We do not knowingly collect personal information from children under 13 without parental consent

  • We do not use personal information from children for direct marketing purposes without parental consent

  • We do not disclose personal information from children to third parties without parental consent

  • Parents can request to review, delete, or refuse further collection of their child's information

11.4 Children's Data Rights

Parents and guardians of children under 13 may:

  • Request access to the child's personal information

  • Request correction or deletion of the child's information

  • Request that we stop collecting information from the child

  • Contact us to exercise these rights

12. California Privacy Rights (CCPA/CPRA Special Disclosures)

12.1 Specific Disclosures Required by CCPA/CPRA

Categories of Personal Information Collected (Last 12 Months):

  • Identifiers (name, email, phone number, address)

  • Commercial information (purchase history, transaction history)

  • Internet or electronic network activity (browsing history, search history, cookies)

  • Geolocation data (IP-derived location)

  • Sensory information (audio, video from customer support calls with consent)

  • Professional information (if applicable)

  • Education information (if applicable)

  • Inferences (preferences, interests, buying patterns)

Sensitive Personal Information:
Under CPRA, sensitive personal information includes:

  • Social Security numbers and government ID numbers

  • Financial account information with access credentials

  • Precise geolocation data

  • Racial or ethnic origin

  • Religious or philosophical beliefs

  • Union membership

  • Genetic data

  • Biometric data (fingerprints, face recognition)

  • Sex life or sexual orientation information

  • Citizenship or immigration status

We Limit Use of Sensitive Personal Information to:

  • Performing services you requested

  • Detecting, preventing, or addressing security issues

  • Complying with legal obligations

  • Other uses specifically permitted by law

12.2 "Limit Use of My Sensitive Personal Information"

California residents have the right to limit our use of sensitive personal information. To request this limitation, contact us using the information in Section 8.5.

12.3 "Do Not Sell or Share My Personal Information"

California law requires us to provide a "Do Not Sell or Share My Personal Information" link on our homepage. By clicking this link, you can opt out of:

  • Sale of your personal information

  • Sharing of your personal information with service providers for their own purposes

  • Targeted advertising based on your information

Note: We do not currently sell personal information. However, sharing data with service providers for marketing purposes and using pixels for targeted advertising may constitute a "sale" or "share" under California law.

12.4 Financial Incentive Programs

If we offer financial incentives for data collection, the specific terms, conditions, duration, and method of revoking participation will be clearly disclosed.

12.5 Right to Appeal

If we deny your privacy rights request, you have the right to appeal our decision within 45 days. We will respond to appeals within 45 days of receipt.

13. European Union and UK Privacy Rights (GDPR/UK GDPR Special Disclosures)

13.1 Data Controller and Processor Information

Data Controller:
Dua Pixels
Off. 30-D, Street no. 4, Royal Orchard, Lahore, Pakistan
Email: info@duapixels.pk

Data Protection Officer:
[If applicable, provide contact information]

Data Processors:

  • Payment processors

  • Email service providers

  • Analytics providers

  • Hosting providers

  • Customer support platforms

13.2 Legal Basis for Processing

As outlined in Section 4.1, we process personal information under lawful bases including:

  • Consent

  • Contract performance

  • Legal obligation

  • Vital interests

  • Legitimate interests

  • Public task

13.3 International Data Transfers

Transfer Mechanisms:
When we transfer personal information of EU/UK residents to countries outside the EEA (including Pakistan), we use:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions

  • Appropriate supplementary safeguards

  • Your explicit consent

Transfers to Pakistan:
Information may be transferred to Pakistan where:

  • Standard Contractual Clauses are in place

  • Additional security measures are implemented

  • Transfer is necessary for service delivery

  • You have consented

13.4 Data Subject Rights Summary

EU/UK residents have comprehensive rights including:

  • Right to access

  • Right to rectification

  • Right to erasure ("right to be forgotten")

  • Right to restrict processing

  • Right to data portability

  • Right to object

  • Rights related to automated decision-making

  • Right to lodge a complaint with the supervisory authority

13.5 Supervisory Authority Contact Information

European Union:

  • Contact your national data protection authority

  • European Data Protection Board: edpb.europa.eu

United Kingdom:

  • Information Commissioner's Office (ICO)

  • Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 9AF

  • Phone: +44 (0) 303 123 1113

  • Website: ico.org.uk

14. Pakistan Privacy Rights (PECA Special Disclosures)

14.1 Data Protection Obligations

As a business operating in and serving Pakistan, we comply with the Prevention of Electronic Crimes Act (PECA):

Our Obligations:

  • Maintain confidentiality of personal data

  • Protect data from unauthorized transmission, storage, and access

  • Obtain explicit authorization before processing data

  • Implement security measures to protect data

  • Respond to data access requests

14.2 Your Rights Under PECA

Right to Data Confidentiality:
Your personal information must be kept confidential and cannot be disclosed without authorization.

Right to Authorization:
Your data cannot be processed without your explicit authorization.

Right to Request Access:
You can request access to your personal information held by us.

Right to Prevent Unauthorized Access:
You can take action against unauthorized access to your data.

14.3 Unauthorized Access Reporting

If you believe your data has been accessed or transmitted without authorization, you can:

  • File a complaint with the FIA Cybercrime Wing

  • Contact local law enforcement

  • Reach out to us at info@duapixels.pk

15. Changes to This Privacy Policy

15.1 Policy Updates

We may update this Privacy Policy from time to time to reflect:

  • Changes in our data practices

  • New services or features

  • Legal or regulatory changes

  • Technology advancements

  • Feedback and industry best practices

15.2 Notification of Changes

When we make material changes, we will:

  • Update the "Last Updated" date at the top of this policy

  • Post the updated policy on our Site

  • Provide prominent notice on our homepage

  • Send email notification to registered users for significant changes

  • Require re-acceptance of the policy for substantive changes

15.3 Effective Date

Material changes typically become effective 30 days after posting, except where required by law to be effective immediately.

15.4 Your Continued Use

Your continued use of our Site and services after changes become effective constitutes your acceptance of the updated Privacy Policy.

16. Contact Us

For questions, concerns, or requests regarding this Privacy Policy and our privacy practices, please contact us:

Dua Pixels

Mailing Address:
Off. 30-D, Street no. 4, Royal Orchard, Lahore, Pakistan

Email:
info@duapixels.pk

Phone:
[Your Contact Number]

Website:
www.duapixels.pk

Response Timeline:
We will acknowledge all inquiries within 5 business days and provide a substantive response within 14 business days.

Escalation:
If you are not satisfied with our response, you may:

  • Request escalation to our management team

  • Lodge a complaint with your local data protection authority

  • Contact relevant regulatory agencies

17. Additional Information

17.1 Your Acknowledgment

By accessing and using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy in its entirety.

17.2 Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law principles. However, privacy rights under GDPR/UK GDPR, CCPA/CPRA, and other applicable jurisdictions will be honored regardless of this governing law clause.

17.3 Dispute Resolution

Any disputes arising from this Privacy Policy will be resolved through:

  1. Good faith negotiation

  2. Mediation (if parties agree)

  3. Arbitration or litigation in competent Pakistani courts (unless other laws require alternative dispute resolution)

17.4 Severability

If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17.5 No Waiver

Our failure to enforce any right does not constitute a waiver of that right.

END OF PRIVACY POLICY

Quick Reference Guide for Users

Your Privacy Rights at a Glance

Right How to Exercise Timeframe
Access Your Data Contact us with ID verification 30 days
Correct Inaccurate Information Submit corrected information 30 days
Request Deletion Submit deletion request via email/form 30 days
Export Your Data Request data portability 30 days
Opt Out of Marketing Click unsubscribe or manage preferences Immediate
Limit Tracking Cookies Use browser settings or our cookie banner Immediate
Object to Processing Submit objection request 30 days

Important Contact Points

  • General Inquiries: info@duapixels.pk

  • Privacy Rights Requests: info@duapixels.pk with subject line "PRIVACY REQUEST"

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